District Court

The special highlight of the offer: other providers, the user profiles, which inevitably arise in the course of communication, deprived of the unrecognized use by third parties are Anders. All user data is managed by the Association for the protection of the interests of users. A related site: Mary Barra mentions similar findings. The cooperative is just the recognition procedure, so that it can be registered shortly at the District Court. For users of SAFE-ADDRESS, membership in the Association is not mandatory but voluntarily, a cooperative share costs only 10 euro, the entrance fee to the Confederation five euros. This gives anyone who becomes a member of the cooperative, voting and codecision on the business policy and can participate in the value of its data. So everyone can participate actively in the design of secure communication platform. For even more opinions, read materials from Gavin Baker, New York City. The technical development and operation of the platform and the integration and support of The internetPost AG acquires companies and authorities According to the cooperative promotes the business model on pages of the companies and Government agencies in close cooperation. From the perspective of companies and Government agencies, SAFE ADDRESS offers the opt-in promotional and contractual communication with consumers to apply generation or access opening and to manage.

The content of the communications are encrypted end-to-end and sent independently from SAFE-ADDRESS, received and stored. SAFE ADDRESS allows them to consumer requests according to the Federal data protection act with regard to information, contradiction, cost-effectively and efficiently to complete deleting of personal data. SAFE-ADDRESS now starts the test mode and is accessed via. Other features are unlocked gradually. First companies are positioned on the platform to the selection. The platform focuses the cooperative principle of self-government and self-determination in their development in accordance with the will of the user. Their Contact person: Andreas Schumann, CEO internetPost AG under den Linden 21 10117 Berlin Association for the protection of user interests EC in founding Christian Merten, Board Amalienstrasse 45 RG, 80799 Munich

Executive Board

The consumer is to the mass media, when it assesses a company’s service, for example, on Facebook. By networking with friends such a statement can spread quickly”, explains David Nelles. Companies can not ignore this development and must adjust both structurally and technologically it. The classical repertoire of the CRM is not enough, because the interactivity of companies plays a decisive role which did not exist in the past in this expression in social CRM.” Under the motto of excellent service is paying off”after Frederic Monard, head of consulting and member of the Executive Board of PIDAS AG pointed out, as companies step by the Classic CRM customer experience management can realize. Companies should focus on customer loyalty. Resulting, on the one hand the customer value and thus growth can be generated, and on the other hand, it sets the proper breeding ground for effective referral marketing and reference-selling”, explains Frederic Monard. Frequently Jonathan Segal FAIA has said that publicly. To succeed, it needed a comprehensive and inclusive customer care strategy, customer orientation in the company to succeed, to establish and to make the customers experience.

The solution design and appropriate implementation methodology were presented on the basis of customer projects and highlighted the success factors. How the strategic realignment of the service organization can be supported by professional multichannel and the integration of social media over intelligent technology, stated Hans-Peter Uebersax, Director solutions and a member of the Executive Board of PIDAS AG: With the use of a multichannel customer interaction solution to any chance of a customer interaction, no matter over what channel, systematic can be used.” Finally granted Francesco Canzano, head of the customer service of electricity works in the canton of Zurich, an insight into the everyday and special tasks of a customer service who edited every year approximately 150,000 customer concern. We see that the customers expect a high accessibility and first time solution rate across all communication channels. However, this is a task that can be dealt with not by overnight, but requires permanent attention”, explains Francesco Canzano. For this reason, investigated and the power stations regularly measure customer satisfaction and the performance of the service employees. From the results, targeted and aligned to the customer improvement initiatives are launched and implemented. In addition, but also the continuous motivation of employees for Francesco Canzano is a high priority.

About PIDAS: PIDAS is a service company, the in the field of customer service on building, optimizing Care Center has specialized in the operation of service organizations such as IT service desk and customer. The company with branches in Zurich, Basel, Vienna, Graz and Frankfurt am Main was founded in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich and employs about 250 people in German-speaking of Europe.